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Privacy Policy for Golf Rental Homes, LLC

Last Updated: May 27, 2025

Golf Rental Homes, LLC (“we,” “us,” or “our”) operates a booking platform (the “Platform”) that connects guests seeking rental homes for golf travel with property owners or managers (“Hosts”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable U.S. laws, including the CAN-SPAM Act and Telephone Consumer Protection Act (TCPA) for automated communications, and the California Consumer Privacy Act (CCPA) for California residents. By using our website, mobile application, or related services (collectively, the “Services”), you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information you provide directly, information collected automatically, and information from third parties, as described below:

1.1 Information You Provide

  • Account Information: When you create an account as a Guest or Host, we collect your name, email address, phone number, and billing information (e.g., payment card details).
  • Booking Information: When you book a property, we collect details such as travel dates, group size, and preferences.
  • Communications: Information you provide when contacting us (e.g., via email, support forms, or chat) or interacting with Hosts/Guests.
  • User Content: Reviews, ratings, or other content you submit to the Platform.

1.2 Information Collected Automatically

  • Usage Data: We collect data about your interactions with the Platform, such as pages visited, searches, and booking history, using cookies, web beacons, and similar technologies.
  • Device Information: We collect information about your device, including IP address, browser type, operating system, and device identifiers.
  • Location Data: We may collect approximate location data (e.g., city or region) based on your IP address to personalize your experience.

1.3 Information from Third Parties

  • Payment Processors: We receive limited information from our third-party payment processors to facilitate transactions.
  • Hosts/Guests: Hosts may provide us with Guest contact details to coordinate bookings, and Guests may provide information about Hosts (e.g., in reviews).

2. How We Use Your Information

We use your personal information to:

  • Facilitate bookings and communications between Guests and Hosts.
  • Process payments and issue refunds, if applicable.
  • Provide customer support and respond to inquiries.
  • Send automated communications, such as booking confirmations, follow-up emails, newsletters, and marketing materials (subject to CAN-SPAM and TCPA compliance, see Section 5).
  • Improve and personalize the Services, including analyzing usage trends.
  • Comply with legal obligations and prevent fraud or misuse of the Platform.

3. How We Share Your Information

We do not sell, trade, or transfer your personal information to third parties for marketing purposes. We may share your information as follows:

  • With Hosts/Guests: To facilitate bookings, we share necessary information (e.g., Guest name and contact details with Hosts, or Host property details with Guests).
  • With Service Providers: We share information with trusted third-party providers (e.g., payment processors, hosting services, or analytics providers) who assist in operating the Platform, subject to confidentiality agreements.
  • For Legal Purposes: We may disclose information to comply with legal obligations, respond to government requests, or protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings. Essential cookies are required for the Platform’s functionality, while optional cookies (e.g., for analytics or marketing) require your consent.

5. Automated Communications and CAN-SPAM/TCPA Compliance

We use automated communication systems to send emails, text messages, newsletters, and marketing messages. In accordance with the CAN-SPAM Act and Telephone Consumer Protection Act (TCPA):

  • Consent for Text Messages: We will only send text messages (e.g., booking updates or promotions) if you provide express written consent, as required by the TCPA. You may revoke consent at any time by replying “STOP” or contacting us.
  • Email Marketing: Under the CAN-SPAM Act, all commercial emails include a clear unsubscribe option, which you can use to opt out at any time. We will honor unsubscribe requests promptly.
  • Identification: All messages include our contact information, including our business name (Golf Rental Homes, LLC) and a valid email or mailing address.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

  • Account and booking data are retained for the duration of your account or as needed to provide the Services.
  • Marketing consent records are retained to comply with CAN-SPAM and TCPA.
  • After account deletion or inactivity, we may retain certain data for legal or audit purposes.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights (Including Under CCPA for California Residents)

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Deletion: Request deletion of your personal information, subject to legal or contractual restrictions.
  • Opt-Out: Opt out of marketing communications or certain data sharing (e.g., for California residents under the CCPA, opt out of the “sale” of personal information, though we do not sell your information).
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights. To exercise these rights, contact us at [support@golfrentalhomes.com]. For CCPA requests, we will verify your identity and respond within 45 days (or 90 days for complex requests).

9. International Data Transfers

Your information may be stored or processed outside the United States, including in Canada, by us or our service providers. We ensure that such transfers comply with applicable laws and that appropriate safeguards are in place.

10. Third-Party Links

The Platform may contain links to third-party websites (e.g., payment processors). We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing personal information.

11. Children’s Privacy

The Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Platform or via email. Your continued use of the Services after such changes constitutes your acceptance of the updated policy.

13. Contact Us

For questions, concerns, or to exercise your rights, contact our Privacy Officer at:

  • Email: support@golfrentalhomes.com

Thank you for trusting Golf Rental Homes, LLC with your personal information.